We have Internet again!

It's been a tough few days without fully functioning Internet. At first it was intermittent. Then it shut down completely. Then we got robust download speeds of 0.29Mbps. I tried to reboot the router and it wiped out all configuration settings. ( Note: It is not supposed to do that!)  I did manage to get the wi-fi working but not the physical ADSL to the desktop computer. This continues to puzzle me. We had the technician come and take a look and the brand new router had stopped working properly and then died completely. He temporarily replaced the now dead router (the powerful wi-fi signal one we'd purchased) with a lesser quality router (the one they supply) which did give us back our physical cable ADSL to the desktop but provided a wi-fi signal for only about 12 feet into the rest of the apartment. We returned to the store where we purchased the router and were able to get a new replacement. From what we've heard, it's difficult to return things or get things replaced so we're glad about that. This afternoon the technician returned and hooked the replacement router back up and we are now back in the wi-fi and Internet worlds! Yippy!